I enjoy solving operational problems that don't come with a playbook. Browse the work below to see how I approach systems, processes, and the projects no one else wanted to own.
POINT OF SALE IMPLEMENTATION
A fully operational POS system was needed for the first US flagship store — no IT team, no retail ops support, and a fixed opening date.
POINT OF SALE TRANSACTION PROCESS
A flagship retail store's POS integration failed two days before grand opening — two incompatible systems, no backup plan, and a full customer queue waiting.
AI ASSISTED WORKFLOWS
AI tools are most powerful when you understand what they're good at — and what they're not. Used intentionally, they free up time and mental bandwidth for the work that actually requires human judgment.
CRISIS MANAGEMENT
At the start of peak sales season, my store manager was let go with no notice and no transition plan. I was left with approximately 50% staff, 100% increase in revenue and foot traffic.
BOOKKEPING SETUP
A fitness studio needed a complete financial back office built from scratch — no bookkeeping system, no chart of accounts, and no visibility into their own numbers.
VENDOR INVOICE MANAGEMENT
A multi-event production company had no consolidated view of vendor invoices across projects — receipts mismatched, duplicates & no clear picture of what was paid or missing.
PAYROLL & CONTRACTOR TRACKING
Two small business clients were running payroll manually with no documentation, no audit trail, and no way to verify contractor totals at year end